when.agency ~ Checkout Policies
1. Terms & Conditions
By placing an order through our online store, you agree to the following terms:
All products, descriptions, and prices may be updated at any time without prior notice.
Orders are subject to product availability. If an item is out of stock after purchase, we will contact you with alternative options or a refund.
You agree to provide accurate personal, contact, and payment information at checkout.
Misuse of our website, including attempts to interfere with security, pricing, or operations, may result in cancellation of your order.
All content, branding, and imagery on our site is the property of our business and may not be reproduced without permission.
2. Privacy Policy
We value your privacy and are committed to protecting your personal information.
Information We Collect
When you make a purchase, create an account, or browse our site, we may collect information such as:
Name
Email address
Shipping & billing addresses
Phone number
Payment details (securely processed through third-party providers)
Cookies and browsing data
How We Use Your Information
Your information may be used to:
Process and fulfil orders
Communicate order updates
Improve our website experience
Send marketing emails (only if you opt in)
Sharing Your Information
We do not sell or distribute your personal data.
We may share necessary information with trusted third parties only when required to:
Process payments
Fulfil and deliver orders
Provide customer support
Data Protection
We follow industry-standard security practices to protect your information.
Customers in regions with specific privacy laws (such as GDPR) may contact us for data access or removal requests.
3. Payment Information
We accept the following payment methods:
Major credit and debit cards
Secure online payment gateways inc. PayPal and Apple Pay
Payment Processing
All payments are processed securely through encrypted third-party platforms.
Your card details are never stored on our website.
If payment cannot be verified, we may cancel or hold your order until further information is provided.
4. Shipping Information
Where We Ship
We currently ship to:
Australia (or list your regions)
International shipping may be available depending on product type - please contact our team.
Delivery Times
Processing Time: 1–3 business days
Estimated Shipping Times:
Regular Domestic with AusPost: 2–10 business days
Express Post with AusPost: 1–2 business days for deliveries within the same state and 1–3+ business days for interstate deliveries
Shipping times may vary due to carrier delays, holiday periods, or unforeseen circumstances.
Shipping Costs
Regular post within Australia is a flat rate of $10.
Express post within Australia is a flat rate of $15.
Shipment Restrictions
Some items may be restricted from international delivery due to customs regulations or product limitations.
5. Return & Refund Policy
We want you to love your purchase. If something isn’t right, here’s how we handle returns:
Eligibility
Items must be returned in their original condition: unworn, unwashed, and unused.
Returns must be initiated within 5 days of receiving your order.
Clearance or final-sale items are not be eligible for return.
Return Process
Contact our team with your order number.
We will provide return instructions and address details.
Once returned and inspected, we will issue a refund or store credit.
Refunds
Refunds are issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.
Customer is responsible for return shipping unless stated otherwise.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to meetyou@when.agency.
