how we helped...
... to set up and open a Psychology Practice in Bundaberg
Clinical & Practice Management Systems
Set up practice management software to ensure billing and rebates are incorporated
Configure client intake forms, consent forms, referral templates
Integrate telehealth platforms with secure video conferencing
Create fee schedules in line with Medicare, NDIS, DVA and private health insurers
Implement billing system
Administration & Office Systems
Establish appointment booking systems (online + phone)
Set up client communication tools (SMS/email reminders, newsletters)
Design filing system for clinical records (digital and paper)
Create policies and procedures for cancellations, waitlists, and urgent cases
Train admin staff in handling referrals, triage, and client support
Marketing & Client Acquisition
Build website with online booking & contact form
Set up Google Business Profile and social media accounts
Establish referral networks with GPs, psychiatrists, schools, NDIS providers
Prepare branded stationery (business cards, intake packs, signage)
Clinic Setup & Operations
Design and fit out waiting room, therapy rooms, and reception area
Set up inventory system for assessment tools, and therapy resources
Set up resource shop for clients to access within clinic
Create workflows for daily opening and closing procedures as well as systematic follow up of weekly or monthly tasks for clients and clinic staff.
